At Buyaz, accessible through https://buyaz.com.bd, we respect your privacy and are committed to protecting your personal information. Our goal is to provide you with a convenient, reliable, and secure online shopping experience.
This Privacy Policy explains what information we may collect, how we use it, when we share it. The choices available to you when you visit our website, place an order, or communicate with our customer support team.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
To provide our services and process your orders, Buyaz may collect the following types of information:
Personal Information
- Full name
- Mobile Number
- Email address, if provided
- Delivery and billing address, where applicable
- Order details, purchased products, and transaction-related information
- Information you voluntarily provide when contacting our customer support team
Technical and Website Information
When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, browsing activity, and other website usage data. This information helps us understand how visitors use our website and improve their shopping experience.
2. How We Use Your Information
Buyaz uses the information collected for legitimate business and service-related purposes, including:
- To confirm, process, and deliver your orders.
- To contact you regarding order confirmation, delivery updates, exchanges, returns, or refunds.
- To provide customer support and respond to your questions or complaints.
- To improve our products, website functionality, and overall shopping experience.
- To prevent fraudulent orders, suspicious activities, and unauthorised use of our services.
- To understand customer preferences and evaluate website performance.
- To measure the effectiveness of advertising campaigns and promotional activities.
- To send promotional messages or offers where permitted and, when required, with your consent.
- To comply with applicable laws, regulations, and lawful requests.
We do not intend to use your personal information for purposes unrelated to our business without an appropriate basis or notice where required.
3. Order Processing and Cash on Delivery
Buyaz may offer Cash on Delivery (COD) and other payment options depending on the availability of the relevant service.
When you place an order, we use the information you provide to verify order details, communicate with you, and arrange delivery through our delivery partners.
If you choose Cash on Delivery, your contact and delivery information may be shared with the relevant courier or delivery service so that your parcel can reach you.
Please ensure that the information submitted during checkout is accurate and up to date to help avoid delivery delays or unsuccessful deliveries.
4. Payment Information
When online payment services are available, payments may be processed through third-party payment service providers.
Your payment information is handled according to the relevant provider's procedures and privacy practices. BuyAZ does not intend to collect or store complete payment card details unless a specific service arrangement requires it and appropriate safeguards are in place.
For questions about how a particular payment provider handles your information, please review that provider's privacy policy.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.
These technologies may help us:
Remember your shopping cart and certain preferences.
Understand website traffic and visitor behaviour.
Improve website performance and usability.
Measure advertising and marketing effectiveness.
Provide a more relevant shopping experience.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality or other website features.
6. Sharing Your Information with Third Parties
Buyaz respects the confidentiality of your personal information. We do not sell or rent your personal information to third parties for their independent commercial use.
However, we may share relevant information with trusted service providers when necessary to operate our business and fulfil your requests, including:
Courier and delivery partners: To deliver orders and manage delivery-related communication.
Payment service providers: To process payments when applicable.
Website and e-commerce service providers: To operate, maintain, and support our website.
Analytics and advertising providers: To understand website performance and measure marketing campaigns, where applicable.
Customer support and operational service providers: To assist with order management and customer inquiries.
Legal or regulatory authorities: When disclosure is required by applicable law or a lawful request.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party services may process information under their own privacy policies and applicable terms.
7. Data Security
We take reasonable steps to protect the personal information entrusted to us against unauthorised access, misuse, loss, alteration, or disclosure.
These steps may include appropriate technical, administrative, and operational safeguards.
However, no website, electronic transmission, or data storage method can be guaranteed to be completely secure. Although we work to protect your information, we cannot promise absolute security in every circumstance.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, recordkeeping, dispute resolution, and compliance with legal obligations.
When information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal and operational requirements.
9. Your Privacy Rights and Choices
Depending on applicable law and the circumstances, you may request to:
Know what personal information we hold about you.
Correct inaccurate or incomplete information.
Update your contact or delivery details.
Request deletion of personal information that is no longer required to be retained.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Some information may need to be retained to fulfil an order, resolve a dispute, prevent fraud, or meet legal requirements.
To submit a privacy-related request, contact us using the details provided in the Contact Us section. We may need to verify your identity before processing your request.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services to support payments, delivery, analytics, advertising, or other business functions.
BuyAZ does not control the privacy practices of independent third-party websites. Visiting an external website or using a third-party service may be subject to its own terms and privacy policy.
We encourage you to review the applicable policies before providing personal information to those services.
11. Children's Privacy
Buyaz is an online shopping platform intended for general customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are legally required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
12. Marketing and Promotional Communications
Buyaz may use permitted contact channels to share product updates, special offers, or promotional information where applicable.
You may opt out of promotional communications by following the unsubscribe instructions provided in the message, where available, or by contacting our customer support team.
Please note that opting out of marketing messages will not necessarily stop essential communications relating to your orders, deliveries, returns, refunds, or customer service requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.
Any revised policy will be published on this page with an updated effective date. We encourage customers to review this page periodically to stay informed about how their information is handled.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please get in touch with Buyaz through the following channels:
Website: https://buyaz.com.bd
Email: info@buyaz.com.bd
Mobile: +880 1717-959516 (WhatsApp Also)
Business Hours: Saturday – Thursday | 10:00 AM – 8:00 PM
Address: Khan Tower (Ground Floor), Madinabagh, Rayerbagh, Kadamtoli, Dhaka, Bangladesh
We will make reasonable efforts to review and respond to privacy-related inquiries.
Thank you for trusting Buyaz. We value your privacy and strive to provide a dependable and transparent online shopping experience.
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